FAQ

General

 

Are their professional standards for the coaching industries?

Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this click here:http://www.coachfederation.org/ICF/.

 

How will I know you are the right coach for me?

During our initial conversations and/or discovery session, together we will identify if this is an appropriate fit. So before you say “yes”, you will have a sample of what the coaching experience will be like. Until then, click on our BIO page to learn more about ourselves and our approach in coaching.

 

How do I get started in the coaching process?

If you are interested in beginning the coaching process, please contact us via phone or email so we can schedule our initial discovery session to further explore the details of the coaching relationship.

 

What if I sign up for this and decide it is not right for me?

If within the first month of our relationship you show up to the calls and participate fully in the coaching process, you can simply let us know this is not working for you and we will give an end to our coaching alliance without any penalties. To honor the coaching alliance and the coaching process, if you sign up and do not show up or do not give a 24 hours’ notice for your coaching sessions, do not do the follow up work, etc., we will not refund your money.

 

What can you expect from me as your coach?

Expectations:

  • Be a partner in bringing out the best, the deepest, and the truest in you
  • Provide safety, encouragement and support; an environment in which you can relax and explore
  • Respect the confidentiality of the agreements we make
  • Expand your view of what is possible and promote discovery of new insights
  • Give you input, straight feedback and operate as a sounding board
  • Listen carefully to what you say and ask questions that increase awareness
  • Be an on-going resource for you in accomplishing your intentions

 

What if I sign up for this and decide it is not right for me?

If within the first month of our relationship you show up to the calls and participate fully in the coaching process, you can simply let us know this is not working for you and we will give an end to our coaching alliance without any penalties. To honor the coaching alliance and the coaching process, if you sign up and do not show up or do not give a 24 hours’ notice for your coaching sessions, do not do the follow up work, etc., we will not refund your money.

 

Security & confidentiality

 

Is this client center and my data secured and safe?

Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential

  • Username and password protected
  • Verisign Security Certificate protects your data on this site
  • https:// secured pages

 

Is my information confidential?

Yes. This site is protected by a username/password system. You are the only one that has access to your information.

 

Additional Support

 

Can I contact you in-between our scheduled coaching sessions?

Yes! In the event that you would like support on something that comes up in between our meetings, you can email us and we can have “just in time” coaching via email.

 

Accessing the Private Client Area

 

What is the “Register” link and when would I use it?

If you are interested in becoming a client or beginning the coaching process, you can create your own account to access the private client area. When you “register” we will be notified that your account has been created and will need to activate your account. This could take up to 24 hours.

 

How do I access your private client area and how do I log in?

Click on here . Then enter the username and password that has been assigned to you. Don’t have login information yet? Contact me so we can get an account created for you.

 

I have a password that I use for most of my on-line accounts. Can I change the password you assigned to me?

Yes. You will need to log in initially using the password I assigned to you. Once you log in you can change your password at any time under your Client Profile Page.

 

What if I forget or lose my password and login information?

If you simply forgot your password, you can still go to the Login Link or click here and enter your username and you will receive an email shortly with your password included.
If you misplaced both your username and your password, contact me via email and we will forward you your information.

 

I’m trying to log in, but it will not accept my username or password, what do I do?

Remember that the login information is case sensitive, so enter it exactly like it was given to you, If you are unsure what that is, you can contact us via email and we’ll forward that to you.

Forms, Documents and Resources Available

 

What makes up a “Welcome Packet” and what do I do with this?

By completing the information in the welcome packet, you are providing me with some helpful information so we know best how to support you, guide you and work together with you. A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process. It includes a “Client Profile” form, a “Goals” form and also a “Discovery” form. You will also find our coaching agreement located in this packet. It is customary for you to complete these items prior to our initial coaching session together.

Scheduling/Re-Scheduling Appointments

 

What if I need to reschedule my appointment?

It’s easy. with at least a 24 hour notice, you can reschedule any appointment by using the on-line calendaring system , just follow the following steps:

  • Click on the Calendar
  • Locate blocks of “Available” time (these are represented by light blue blocks)
  • Locate your current appointment and click on the title of the appointment (this will open an editing screen)
  • Click on the “Edit” button and change the details of the appointment to correspond with an “Available” block of time.
  • The calendar will update itself, you’ll see your new appointment reflected and we will receive an email notification letting us know of the change.

Paying for the coaching services

 

How do I easily make my payments for my coaching services?

Each month you’ll receive an invoice from our practice letting you know the amount committed to for that month. You can (1) mail a check to the remit to address located right on the invoice or (2) log in to the private client area, click on the“Payments” tab and you will see any outstanding balances due at that time.

 

What are the various methods of payment I can use to pay for my coaching services?

Please find below the various way to pay for those services:

  • Check, Credit Card, Pay Pal, Have your coach process your payments for you each month on a credit/debit card
  • To pay by Check: to pay by check, simply use the “remit to” address located right in the body of the invoice you’ll receive monthly from my practice.
  • To pay by Credit Card or Pay Pal: when you receive you monthly invoice, click on the link at the bottom of the invoice (Or log into the private client area) and click on the “Payments” tab. Here you can either enter your credit card number or pay pal information and my system will automatically (and securely) process your payment.
  • To have your coach process your payments for you: Complete the “Credit Card Authorization” form found under the Documents section of the private client area. Once we have the authorization and billing information, we will automatically process your payments for you as outlined in the authorization form.