How your emotional quotient will help you lead

Accept Differences With EQAs the worldwide workplace continues to diversify, our understanding of the essential qualities that make successful leaders tick only goes deeper. People with a high emotional quotient, or ‘EQ’ benefit from a number of very unique advantages. Rather than being all about a head-first, top-down management style, different companies are each finding their own leadership solutions, and employing a wider range of skill sets in these roles. And while experience, education and authority still play a role in every leader’s repertoire, we are learning to give more credence to aspects of emotional intelligence that affect the way leaders do their jobs. Here are just a few advantages:

Accepting differences

The ability to relate to others means a leader is more able to play to their individual team members’ strengths. Rather than forcing workers to conform to pre-existing roles, a flexible leader with a high EQ will understand how to best use the tools they have at their disposal. Also, having the flexibility to work with anyone in any situation should be an indispensable trait that all leaders have.

Excellent motivators

A boosted emotional intelligence lets the best leaders push team members past their limitations and offer an extra bit of motivation. This creates more efficient and directed work, but also instills a more healthy corporate culture. Before you know it, the infectious enthusiasm of your high-EQ leaders will spread across the entire workplace.

Always mindful

Leaders who put their subordinate’s needs before their own are great at keeping their team working at their fullest potential. Targeted feedback offered on a consistent basis keeps priorities straight, and timely responses to any inquiries or requests keeps workers happy. In time, a well-tended to corporate environment will create an atmosphere of trust, and a more developed network of communication.

Accountable

Those who benefit from a higher EQ know that a leadership position does not place them above their coworkers. Keeping oneself accountable to the rest of the team will encourage others to follow suit and help drive a self-directed workplace. It is no secret that reliability and consistency are the best way to earn long lasting respect.

 

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Employee disengagement: the core cause and the sure cure

Whether you’re a manager or an employee, chances are you’ve had personal experience with disengagement in the workplace. Disengagement takes on many forms; zoning out, apathy about the company and its mission, lagging production and minimal effort are just some of the symptoms. This blog post will help you better understand the one core reason that employee disengagement happens, and what can be done to fix it.

The one reason is this: employees feel dehumanized. If you think this is an over-simplified reason, bear with me. You see, much like employee disengagement takes on many forms, the dehumanized feeling that leads to disengagement comes from a variety of sources.

One can be insufficient compensation. No matter how contentious the current debate about the national minimum wage is and no matter how pervasive the idea is that employees should just suck it up and be grateful for having a job at all in a limping economy, the fact of the matter is that employees won’t invest more than minimal effort and engagement in a company that doesn’t invest enough in them to keep them happy and comfortable.

Other employees feel dehumanized because their individual talents, expertise and skills are overlooked. Employees may or may not have the same credentials that their higher-ups do, but they often have unique insight through hands-on experience about how a business runs, what’s not working and how certain facets of the business could function better. Unfortunately, this knowledge often goes unnoticed and unused. Employees may also be harboring untapped talents that could make the work environment more enriching, pleasant, cooperative and unique. Not having those individual characteristics acknowledged or valued is immensely frustrating and dehumanizing.

Employee DisengagementSome employees feel dehumanized by a poor work-life balance, gaps in communication between departments, burnout, lack of bonding experiences with coworkers and a whole host of other issues.

But much as these issues all have a common factor, so do they have a common solution: re-humanization of the work space. This involves higher-ups taking a personal interest in the well-being, insight, personalities, attributes and worries of employees. Managers and employers should make it a point to know their employees well enough to understand what would make each of them feel more valued by the company. For example, if a manager finds out that an employee is a skilled painter, utilizing that employee to paint the break room would make that employee feel more valuable to the company. Even if the company is too small to accommodate mass raises in salary, taking one necessity off employees’ plates, like providing lunch so they have one less expense, makes employees feel like their bosses are human beings too who want to give them a voice and a sense of worth.

The moral of the story here is that working men and women are most likely to remain engaged in the workplace if they feel they are being fairly valued to the best of the company’s ability, if they are sought out for practical advice on the company’s operations and if they are recognized and celebrated as individuals with unique assets to bring to the table. It’s not enough to just be employed, to be cogs in a machine. They have to feel like they’re being treated as human beings.

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Four Ways to Enable Your Boss to Be a Better Leader

Have you ever thought of your company leadership as needing empowerment? You expect them to empower you as the employee, and that relationship goes both ways. To encourage your boss to be a better leader, you need to support them, too. For management to be truly effective, they need to know their team has faith and trust in them. So, how do you enable your boss to be a better leader? In honor of Boss Day, here are some ways you can empower your boss and pay them back for all they help you with.

1. Don’t criticize behind their back

It’s an easy go-to to bond with your coworkers by criticizing the boss. You may think it’s harmless and will never get back to your boss. However, these harsh words will most likely make it back to your boss. Not only is it unprofessional, but it can demean your boss. You might not have really meant it, but consider how you would feel if your boss was criticizing you behind your back to your coworkers. If you truly do have constructive feedback, bring it straight to your boss. Having face-to-face conversations where you give your boss feedback in a respectful way can enhance their leadership skills.

2. Give positive feedback and constructive criticism

Speaking of feedback, it’s helpful for your boss to receive feedback from employees. You might think your boss never wants to hear how he or she is doing, but that’s probably not the case. When your boss makes an effective change or really leads your team in the right direction, say so. Just because they are the boss doesn’t mean they don’t like receiving compliments. Also, if you have suggestions or constructive feedback, voice them to your boss in a respectful way. However, with constrictive criticism, make sure you have a relationship with your boss where this is acceptable. Don’t cross a line by being rude or coming out of left field.

3. Support his or her personal growth

You may think of your boss as simply a figure head, but he or she has career goals as well. If you see your boss doing something out of their comfort zone or actively getting involved in an outside organization, support that. Your boss will support your personal and professional growth in return.

4. Play nice with your team

Don’t undermine the company and your boss by causing strife within your team. You don’t have to be a pushover, but try to create camaraderie and trust among your team. Your boss will truly thank you for being a team player. This allows your boss to not mediate between fighting coworkers and instead, focus on bigger goals of the company. When you free your boss up from petty office fights, a lot more can be accomplished.

Overall, put yourself in your manager’s shoes. How would you feel if you were the boss, and you had an employee just like yourself? Make sure you’re always empowering your boss, and he or she will empower you in return. Strong leadership benefits the entire team, so celebrate your team and Boss Day by supporting your leader to be the best they can be.

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How to engage your employees

Faire participer vos employés et leur remonter le moral est l’un des principaux objectifs de chaque dirigeant. Les meilleurs employés sont ceux qui aiment leur travail, s’efforcent de bien faire et sortent des sentiers battus. En tant que leader, vous encouragez le développement de toutes ces fonctionnalités chez un employé et savez que l’engagement des employés est la clé d’un milieu de travail réussi. Mais pour que vos employés soient vraiment impliqués dans leur travail et heureux sur leur lieu de travail, il faut plus que quelques pizzas ou des primes de vacances. Utilisez ces méthodes pour faire sentir à vos employés qu’ils font partie intégrante de votre équipe et pour les inciter à aller au-delà:

1. Travaillez toujours avec eux, pas sur eux

No one particularly enjoys someone standing over them telling them what to do, even if they love their work. A boss with great leadership skills will join in the nitty-gritty work and make the work their mission as well as their employees’. If you can demonstrate that you too are willing to work hard and care about your work, employees will be much more motivated about their role.

2. Be someone employees can talk to

Any problem in a workplace, big or small, probably won’t be solved if no one ever brings it up. As a leader, it’s your responsibility to deal with problems or issues amongst your employees, but you can’t even begin to do so if you don’t know what those problems are. Employees need to feel not only that they can approach you with concerns, but also that you will listen to them and take action.

3. Employé d’abord, société ensuite

Personne ne veut se sentir comme un seul rouage dans une machine géante. Oui, les entreprises sont alimentées par le travail des employés, mais les entreprises fonctionnent aussi comme une chose vivante, en constante évolution et en adaptant. Ce sont les employés humains qui rendent possible le succès d’une entreprise, en proposant constamment de nouvelles idées, méthodes et solutions. Assurez-vous que les employés sont à l’aise d’exprimer ces idées, et pas seulement de se conformer aux anciennes méthodes et pratiques. Un environnement ouvert et créatif est idéal pour réussir.

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Emotional Intelligence: The Engine That Powers Your Future

Emotional Intelligence: The Engine That Powers Your Future

My late and often lamented friend, Gridley Harriss, was a wealth of pointed platitudes ready to shed light on virtually any topic. One of his favorites, and he shared it often, was,

Your attitude determines your altitude.

There’s a lot of life defining truth contained in those five words.

Henry Ford, another man of well-chosen words, put it this way,

Whether you believe you can or you can’t, you are probably right.

Are you a prisoner or the master of your attitudes?

One way or another, your attitudes are pushing you, either forward towards endless possibilities or backward into the prison of self-doubt and victimhood. Which way are your attitudes pushing you? You can choose, you know?
Attitudes are the initial step in translating our emotions into thought first, then action. Positive attitudes propel us, while negative attitudes not only slow us down, they shorten our lives. With strong emotional intelligence we can control them.
Most people when asked to define emotional intelligence, either have never heard of it or aren’t quite sure what it means. The fact is, the further you progress in life both professionally and personally, the more important emotional intelligence becomes. Research shows that ultimately emotional intelligence is more important than intellectual intelligence in achieving maximum success. So what is this thing called emotional intelligence anyway?

Emotional intelligence measures individual ability to empower success in life by understanding and controlling the emotions of self and others through self-awareness, self-control, social awareness, relationship management, empathy and self-confidence.

Unfortunately, most of our focus is on intellectual intelligence, IQ, and emotional intelligence, EQ, is left virtually unnoticed. Research into what makes people successful strongly suggests that this is a mistake of epic proportions. A look at the lives of highly successful people clearly indicates that factual knowledge is far from enough. Even more important than what you know is how effectively you share that knowledge in your relationships. People at the top seldom get there without an emotionally intelligent approach to other people.

Emotional Intelligence Orlando
Starting even in the womb, our emotions are forming. Each event in our life, no matter how minor, triggers an emotional response. We remember those responses, and if the results seemed satisfactory, we repeat them. Over time, the same or similar events trigger the same or similar emotional responses until that emotional response becomes our standard operating procedure. Many times that is a good thing, but far too often it isn’t. When our emotions hold us back, it’s time to understand them and learn to control them. Emotions consume energy, and negative emotions consume by far the most. Why spend your energy on things that are not only getting you know where but actually forcing you backward?
I don’t like the word no. Oh, I don’t mind using it, I just don’t like hearing it. Given as an answer to something I very much want to do, some form of anger is a well-established first response. Each “no” I hear is a wall that must be torn down! Let me give you an example.

My wife, Janet, and I enjoy eating out with our friends George and Linda. Late last week we introduced them to a restaurant we both enjoy. We ordered, then waited…waited…and waited some more.
Slow service, combined with meaningless excuses, is a form of “no” I detest, particularly when it hampers my ability to impress someone. Possibly because I’ve been a teacher at various times in my life, the need to educate the service provider often overpowers me. After years of embarrassing confrontations, I’m almost in control, almost, but not that day. Both the server and the manager got a carefully worded lecture on the benefits of good service.
By the way, the food was good when it came. We enjoyed our meal. I apologize to the server, and complemented her to the manager. Furthermore, she got a large tip. Giving in to negative emotions can be expensive. Let’s analyze the situation.
Deeply embedded in this “no” experience was damage to my self-esteem. My reputation was at stake with George and Linda, and in my eyes, I wasn’t looking good. Something had to be done put myself back on top. Hence, the lectures.
I really don’t like myself very much when I act that way. To make matters worse, those with me often wish they were at another table, though the 50% discount on our meals was appreciated. Consequently, understanding the source of that emotion is the first step towards controlling it.
Digging that deep has taken time, but I’ve come to understand the cause. Because I understand the cause, certain childhood experiences that I interpreted negatively, I’m able to recognize the signs and usually prevent a negative emotional response.

So what emotions are holding you back today?

Don’t let them. You were designed to succeed. Don’t let your emotions and attitudes hold you back. Put a name to your emotion, in my case anger, and figure out its source. Learn to recognize the signs, for me a sense of rising frustration and threat to my self-esteem, and choose a more positive response.
If your potential is weighted down with negative, “I can’t” emotions you can do the following things:

1. Accept responsibility for your life and the need for action.

2. Identify the repressive emotion and battle it with an opposite response. For example, when I feel my frustration rising, signaling an embarrassing confrontation, I can say, “It’s not like me to act that way.” Simple as it may sound, it works.

3. Develop and post a series of “I can” messages to reinforce a goal you want to achieve. In my case, “I can” exercise patience and understanding when confronted with poor service.

If these suggestions work and you’d like to learn more contact Dale Dale Opt-In

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Team goals – why having common goals is important

Team Goals

Your team needs common goals. Otherwise it becomes a group of individuals with their own agenda.

Being a  manager requires a lot of soft skills as you need to make sure that your team is comfortable with the goals that you are setting for each member individually. It is great if you could separate tasks for every person and have the project moving forward regardless of any personal delay. This would also allow you to monitor who is underperforming and control problems and situations as they happen.

But working by the piece is not the best practice – it can be a positive experience for small projects but not in the real-life environment. You need to have a better working strategy and make sure that each and every one on the team is focused on achieving results. Separating tasks individually means you are setting personal goals – if they meet them, then they are not responsible for any lack of result in another field. This is why setting a common goal for your team is of high importance.

Common goals is what separates a high performing team from a bad project experience. You need to make sure no man is an island or your project might fail. Common goals are important not only because they develop creativity and innovation but because they bring people together and encourage them to communicate problems and results. This allows for a much earlier and faster recognition of problems in the project development.

 

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Here are some tips:

1. Group co-dependent goals – Marketing and Sales should work separately and together. They have their own agenda but the goal is common – selling the best way possible using all resources and knowledge available. You know that achieving some goals requires tasks to be completed successfully by more than one department or team member. Those are the smaller common goals that you need to set for your team. This would mean in addition no more name calling on who is responsible for a delay or a project failure. If two or three team members know that they have to work together or they results would not be accepted as a success, they would also feel more motivated to control and communicate with their colleagues.

2. Set milestones – Milestones are practically team goals. Those are the steps that need to be finished by a certain date and this is the way you track results. Set personal and common milestones that would help your team members to keep on track and would allow them the flexibility to work together as much as needed.

3. Set clear common goal expectations – The biggest and most important common goal for a team is to finish the project successfully. But this shouldn’t be the only goal. Think of additional motivations – maybe a day off for everyone, a team building experience, a bigger project, company-wide recognition. There are a lot of things that can bring people together and focus them on results and not on personal comfort. Because personal comfort is what a lot of team members would like to have – knowing they finish their direct tasks and are not responsible for the project execution any further than that.

4. Hold goal tracking meetings – These would be a great opportunity to identify problems, to find solutions and just to feel better as a group. Discussions should be focused on the goal, not on the project itself. Talk about the problems that you have met, what each one of you could do to help meet the goal. Make sure that people feel comfortable and don’t feel the need to defend themselves.

Having common team goals is a great way to increase engagement, interactions and communication between your colleagues. There are a lot of creative examples that can be implemented – a board by the coffee machine with the number of successful days, a scoreboard that compares you to the best teams ever, or a totally irrelevant goal that might seem silly to others but not to your team. You could find ideas in the common humor and jokes that your colleagues have, things you all like, etc. The list is never-ending – you just need to find what suits your team best and start focusing.

After all, what makes a good team great is the ability to focus on the common goal. No sports team has ever won a major game by having the separate players focus on personal achievements and neglecting the big picture – they are all in for the win. As you and your team are.

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Team Motivation – Using Personal Goals to Invoke Success

TEAM MOTIVATIONManaging people is never easy. There are different motivation strategies that you as a business executive can use.

 

We have already discussed why it is wrong to lead your team with fear. Now we want to disclose another strategy – the personal motivation. It is really simple – if you know your team well and understand what are their short and long-term goals, you can use that knowledge to achieve better results.

 

 

Here are some great ways to start:

1. Talk to your team members – The easiest way to understand what drives people to do what they do is to ask them. You can do it when they join the team – but you might get not the most sincere answer as they might tell you what they think you are expecting to hear. Holding one-to-one meetings with each one of your team members regularly is another option. Discuss what is their career goal, ask them about their plans and how can you help them. They would appreciate your interest and desire to help.

2. Observe and make notes – When you know your team members good, you can see easily how they respond to small bumps on the road and bigger failures. Take a (mental) note and try to understand what made them the most disturbed. People don’t like making even the smallest mistakes if they see them as an obstacle to achieving their goals. You can learn a lot by just observing – but you already know that.

3. Use your new knowledge for good – Now that you know so much about their goals and personal motivations, start using it. Don’t blackmail them – it’s not going to help. If you see that someone doesn’t put all his efforts into his assignments, you can explain briefly how can this project help him achieve what he is thriving for. People tend to be work better if they can see the personal outcome.

4. Show them that you understand – If you know what they want to achieve, listen and use emotional intelligence. Try to assign tasks respective of what would give them more knowledge, what is relevant to their goals and what could help them stand out. If you need to assign some tasks to another colleague, be mindful of people emotions. People would easily assume sabotage if they don’t know the reason. Tell them why someone else is being made responsible for what they would have wanted to d and provide them with support and training to grow.

5. Don’t spare constructive feedback– I don’t say that you should tell them that they are not doing their job or they are under-performing. If you see that someone is not at the needed level, have a personal conversation. Let them know what they are doing wrong and how can they make it right. Don’t just list problems – suggest solutions for each one of them.

 

As you might have noticed, the key to successful team management is personal interaction. The added value to this strategy is that your colleagues would start trusting you more and this would lead to a better, more successful team.

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Redefine success on your own terms

Redefine success on your own termsWhat is success for you? Do you have your own personal definition or do you follow other people’s dreams?

Everyone is inclined to see success differently because we have different goals, we make different choices and take specific actions based on that. There is not a single definition of success and there can never be one! Success is a choice and personal point of view – there are billions of different definitions therefore. Here you can find a couple of great examples on how different can success be for different people. It’s interesting to see that there is a difference between personal and professional success. The problem with people not feeling accomplished is usually a derivative of a gap between his own perception of success and the one that people around him pose as normal. Let’s dig into these different situations:

1. You don’t feel successful because you are not moving up in the corporate ladder.

2. You don’t feel successful because people around you don’t see you as successful.

3. You don’t feel successful because you are only doing great in the personal or professional area – and the other one lacks attention.

4. You don’t feel successful because you follow someone else’s definition of success.   All of these problems have solutions and have their own way of dealing with them. Those statements require that you challenge the definition you have of success. Asking  yourself the following questions will assist you to assess in the process of  re-defining success on your own terms.

-Does this definition is aligned with your core values?

-Where does this definition come from?

-Who do you want to please when you set your goals and objectives?

I want to have a more in-depth conversation about the standard definition of success. Indeed, based on our cultural background, religion country of origin, language, we as a group set standard for what success should mean for each of us.  In some region of the world, success is hard work and social status.

In other places, success is strictly oriented toward building a life around family reputation and values. You can also find as well nations who define success on their health or happiness. Human beings are far more way complex and it is important to recognize our uniqueness. Because of this singularity, it is important to consider success related to our desires and our own filters and beliefs, not on other people definition of success.

When You follow someone else’s definition of success you ultimately compromise yourself, your authenticity in addition to your relationships, your support system your health and more. As hard as it is for us to understand and differentiate between our own beliefs and the ones that society poses above us, you want to re-think of the image of a successful person – he is driving a luxury car (or has a driver), she is wearing haute couture clothes, they travel the world, they are brilliant and make at least 7 figures. Everyone has different expectations and needs, different options and decisions to make. To you the small bakery shop on the corner might not be a glamorous success, but the owner’s family is proud of the accomplishment and he doesn’t want to hide it. This leads me to the main idea I want to leave you with- define and measure success in your own terms. Decide what do you feel success is for yourself, write it down and when you feel down about something – look at it. It will motivate you, it would help you change your mindset and get back on track.

Remember that even if you meet someone else’s definition of success, it doesn’t mean you will be happy nor fulfilled. You want to be confident and accepting of your own definition of success if you want to be happy and proud of it. So it’s all up to you to decide what is your goal – to be a VP of a global company, to be a small business owner, or to work as little as possible and have the time and income to be with your family. If you are having problems reaching the success point that you defined – contact us.

We have designed several programs that help you to learn to say “No” to the common definition of success that drags you down and leave you unhappy and to say “Yes’ to true success, the one that leads you to be authentic and content at all times.

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Executive business coaching – why asking for help is actually good?

business coaching for womenExecutive coaching is a service for successful people. Not the other way around.

Some people see coaching as a thing for people who struggle with their career and don’t know what they want. This can sometimes be the case but executive coaching actually helps high performers and successful people. Let me tell you what is the difference with this program and why having an executive coach or women success expert might be the best decision you are about to take.

1. Executive coaching saves time – As a top manager or executive you value time but some of the more important decisions are time-dependent because you need to evaluate the different options ahead of you. You need to decide if the pros are more than the cons and how would that impact your future. And sometimes even the best of us lose too much time trying to find the right answer. If you work with a coach, you will learn how to make those decisions faster and to trust your own intuition.

2. Executive coaching means directing  your efforts – Imagine the typical day – you start working on a really important task and you have to evaluate the options. But you can’t focus as there are way too many things that are interrupting you.  Coaching will give you tools to clarify and prioritize then you can really focused on what is important and not urgent. You might be already ready to take the decision as soon as your coaching meeting starts – just because you gained clarity which leads you to direct your energy toward what will serve you and your organization.

3. Executive coaching means growing smarter – The goal of your executive coach is to ensure you are making conscious decision to lead your career in the direction you want prepared for each transition. The result is that she helps you understand what your next steps need to be and how to overcome some current limitations or roadblocks along the way. Your executive coach is your partner knows and will encourage you to strengthen your own qualities and to identify possible blind spots to grow.

4. Executive coaching is not a sign of weakness – If you ask for help you are not telling the world that you are incapable. You are showing yourself and people around you that you know what are your weaknesses and your strengths, you know how to overcome the small bumps on the road and you are focused on a long term growth.

5. Coaching takes off the pressure – Some people feel they make better decisions under stress. Most of us actually don’t. If you feel a lot of pressure over you regarding taking the right decision, you will be nervous and most probably will be stuck. What coaching does is it takes that pressure of you – sometimes only the fact that there is someone else that might be able to help is enough.

6. Executive business coaching gives you new perspective – You know how a nice conversation with a friend or an expert makes you thrive with new ideas? Well, your coach is better than a friend because it does practice detached involvement and has nothing at stake in your partnership but help you to define success on your own terms.  As an expert, a strategic thinker and a leader – she will use your energy and focus it on finding the great ideas and solutions that already lies within you.

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Communication skills in a diverse and multicultural environment

The price YOU pay for poor communication:

Health: high level of stress due to frustration
Budget: between 25% and 40% of your annual budget
Productivity: $26,041 of productivity loss per worker per year
Customer service: decrease of customer satisfaction
Change management: ineffectiveness in growing yourself and your organization
Engagement: Employees’ disengagement
Downtime
Late project deliveries

Among all the challenges in a multi-cultural environment undoubtedly the most difficult to handle is the communication skill as it is how we express ourselves, share information, develop relationships, establish trusts and above all build a multicultural environment even with the establishment of a Creole language. Even the native users of a language have trouble with the proper understanding of certain expressions- either verbal or non-verbal, accents, or dialects of sub-cultural groups in a country.

Low Impact of Words on Communication

Low Impact of Words in Communication

Source: Dr. Albert Mehrabian, UCLA

 

Verbal Communication Skills in a multi-cultural Environment:

Apparently, to its basic level communication is quite easy with a limited knowledge of a different language; however a successful communication in a working environment requires a high level of expertise. For example, English, the most widely spoken language, can put a native user of this language in difficulties while talking to a person from another English speaking nation as the accents, word usage, and dialects varied to a great extent in the UK English, US English or in Australian English. So, the verbal skill involves your ability to understand different accents, to use it in an internationally recognizable pronunciation and to master the word-craft-ship in the better correlation with the signifier and signified.

For an effective communication even the underlying or implied meaning of a statement has to be known along with the linguistic one as in almost every culture idiomatic expressions are very common to be used widely. Additionally the cultural-bound terms may have the chance to bewilder you even if you are a native user of a language as these sorts of terms are identical to a particular location in a country. For instance, as the concept of a ‘knock, knock joke’ may not be understood by someone carrying another cultural traits. Some other culture-bound words as picked up by Chad Lewis are ‘pie chart’, ‘high five’, ‘get out of jail free card’, ‘touchdown’, ‘piggy bank etc. which are commonly used in the United States but may be hard to understand to people from different states.

Non-Verbal Communication Skills in a multi-cultural Environment:

Chad Lewis, in his Successful Communication in Multi-cultural Environments, orchestrates how the non-verbal expressions matter to the successful communication under a diverse cultural rainbow. To him even the secondary channels like smell, movement (fidgeting), our body position (posture), facial expressions, yawning to convey a message are important to have a control over, though it not always possible to do so. For example, seeing a person riding a bi-cycle we can guess that the person is too poor to own a car, he or she has a low social status or perhaps the person had their driving license revoked, though the person might have used it just for being environmentally friendly.

Another challenge of the communication in a diverse setting lies in the fact that the secondary channel to convey an expression may be interpreted just opposite to people with other cultural identity. So learning the body language, personal space or distance in a conversation, and intonation being practiced in a particular community can be very crucial to have learned to develop your communication skill.

In communication, kinesics that refers to the usage of body language, gestures, eye-contacts etc. can be another issue to pose challenges in a diverse culture. In some places eye-contact is treated as a sign of paying attention or showing interest, but still there are communities that would rather readily take it as a sign of aggression. Again, head wobbling being used in India as a body language to answer a question can lead to misinterpretation to some other cultural context. One more example can be cited in this regard is a physical movement like giving a quick pat on the back to show support or encouragement to a colleague can put you in an awkward situation as there are places where touching of any kind especially between the opposite sexes is strictly prohibited.

Intonation conveying a non-verbal message can be another communication challenge for a diverse group as the meaning associated with it is not universal. For instance in the sentence, ‘you are going to party’, the accent on the word, ‘party’ would indicate a question for one group while some other groups may take it as an expression of anger or irritation.

 

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Tips and Tools to Improve Collaboration and Increase your Bottom Line

Don’t judge
Notice what you do and how you do it
Understand your communication style and others people style by taking a DiSC & Motivators assessment
Fill the gap between two communication styles
Be perceived for who you truly are and not for who people think you are
Reward yourself and others according to interests, values and drivers

You will not only enhance your personal and professional relationships but notice a change in a way your interact with others. You will finally feel heard and understood. People will collaborate with you and help you reach your goals. You will feel empowered and confident you can get things done. You will as well dramatically increase your results, reduce your level of stress and improve the quality of your relationships.

Organizations have recorded a $13000/employee increase in their bottom line by simply creating awareness about Communication Skills and developing their teams. It can represent up to +19.2% in Operating Income.

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